Before contacting us, please check the Frequently Asked Questions below to see if your question has already been answered. Thanks!

I just joined the ScreenCaptureVideo membership site, but I didn’t receive my Welcome email with my log-in information. What should I do?

First, please check your Junk/Spam folder in your email program to be sure the Welcome message didn’t end up there. If it did, please whitelist us to avoid this in the future. If you are sure you didn’t receive your message, please send us a Support Ticket and let us know. Be sure to include the email address you used to sign up. We’ll send you the necessary details to sign in to your account and try to troubleshoot any other issues that may be involved.

How do I whitelist your email address?

Check out our instructions on this page: https://screencapturevideo.com/help/how-to-whitelist/

I seem to be stuck in an endless log-in/log-out loop. How can this issue be resolved?

First, try copying and pasting the following link into your browser address bar: https://screencapturevideo.com/dap/logout.php

If that doesn’t work, try to log-in and out from a different browser (Firefox, Internet Explorer, Chrome, Safari). If neither suggestion works, please submit a ticket to our Help Desk.

I have a video question that I think would be beneficial for others, where should I ask it?

If you are a member of the Camtasia Coaching private Facebook group, please post your question over there as I’m sure other members could learn from it. If you are a Screencast Video Coaching member and would like to join, please visit our Facebook group page and click on the “Join Group” link in the upper right hand corner.

Where can I find the replay video for the Special Webinar entitled “How to Create Quick & Easy Killer Videos With PowerPoint”?

The replay video was only available to Free Members for a few days. This video now resides on the PowerPoint For Video training course page for Paid Members of that product. If you are interested in purchasing this training, please visit: PowerPoint Video Mastery